Billing Terms & Conditions
Billing Terms & Conditions
Last Updated: August 7, 2026
This Billing Terms & Conditions document outlines the payment, pricing, and security practices for Norvik.
Accepted Payment Methods
At Norvik, we offer a variety of secure payment options to ensure a smooth and convenient checkout experience. We accept the following payment methods:
Credit & Debit Cards: Visa, MasterCard, American Express, UnionPay
Digital Wallets: Apple Pay, Google Pay, Shop Pay
Express Checkout: PayPal
Buy Now, Pay Later: Afterpay, Klarna (where available)
All transactions on our store are processed in Australian Dollars (AUD).
Payment Processing
Payment must be completed in full at the time of placing your order.
Orders will not enter processing or dispatch until full payment authorization has been received and verified.
If a payment is declined, fails, or cannot be processed by your financial institution, the order will not be confirmed or fulfilled.
Pricing & Currency
All prices listed on our website are shown in Australian Dollars (AUD).
Prices are subject to change at any time without prior notice at our sole discretion.
All orders within Australia include Free Shipping with no minimum spend required. Any applicable local taxes or charges will be clearly displayed during checkout prior to payment.
Secure Payment Processing
Norvik uses 256-bit SSL encryption and trusted, PCI-DSS compliant payment gateways (powered by Shopify Payments and PayPal) to safeguard your financial data.
We do not store, view, or have access to your full credit card or sensitive banking details on our servers.
Refunds & Chargebacks
All refunds are issued in accordance with our Refund & Return Policy (including our 30-day money-back guarantee).
Approved refunds will be processed back to the original payment method used during checkout within 3 to 5 business days of approval.
If you experience any billing discrepancies, duplicate charges, or issues with your order, please contact us immediately at contact@norvik.com so our support team can resolve the matter directly for you before initiating a chargeback with your bank.
6. Fraud Prevention & Security Checks
Norvik reserves the right to hold, cancel, or refund any order suspected of fraudulent, unauthorized, or suspicious activity.
For security purposes, high-value transactions may require additional identity or address verification prior to dispatch.
7. Changes to This Policy
We reserve the right to update this Billing Terms & Conditions policy at any time. Any revisions will be posted directly to this page with an updated "Last Updated" date. Your continued use of our website following any changes constitutes your acceptance of the updated terms.
8. Contact Information
If you have any questions regarding payment, billing, or invoices, please contact our customer care team:
Store Name: Norvik
Store Address: 1 Macquarie Place, Sydney, NSW, 2000, Australia
Store Email: contact@norvik.com
Store Phone: +61 2 8051 3073
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (AEST)
Response Time: We strive to reply to all email inquiries within 1–2 business days.