Refund policy
Refund and Return Policy
Your rights under the Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. These rights apply regardless of the 30-day window below.
30-day returns
You have 30 days from the day your order arrives to request a return. To be eligible, the item must be unused, in its original condition and original packaging, with all accessories (cables, mounts, cameras, documentation) included. You will need your order number or proof of purchase.
How to start a return
Email contact@norvik.com.au with your order number, the reason for the return, and photos or a short video if the issue relates to a fault or damage. We will reply within 1–2 business days with return instructions. Please contact us before sending anything back — items sent back without a return request cannot be accepted.
Return address (on request only)
Norvik Pty Ltd, Level 36, Gateway, 1 Macquarie Place, Sydney NSW 2000, Australia
Who pays for return shipping
Faulty, damaged or incorrect items: we pay. We will arrange a replacement or a refund at no cost to you.
Change of mind: you pay the return shipping.
There is no restocking fee in either case.
Damaged or faulty on arrival
Inspect your order when it arrives and contact us if the item is defective, damaged, or not what you ordered. You do not need to return the unit before we help you — email us with photos or a short video and we will arrange a replacement or refund.
12-month warranty
Every Norvik dashcam includes a 12-month warranty covering defects in materials and workmanship, in addition to your Australian Consumer Law rights. The warranty does not cover damage caused by accidents, misuse or unauthorised modification, normal wear and tear, damage from heat or moisture beyond the unit's specifications, or loss and theft. To make a claim, email us with your order number and a description of the issue.
Items we cannot accept for a change-of-mind return
Units with physical damage caused by misuse.
Units returned more than 30 days after delivery (warranty and Australian Consumer Law claims still apply).
MicroSD cards, mounting accessories or cables that have been opened or used.
Exchanges
We accept exchanges within 30 days of delivery, on the same conditions as returns: the item must be unused, in its original condition and original packaging, with all accessories included.
Email contact@norvik.com.au with your order number and the model you would like instead, and we will confirm availability and send exchange instructions.
If you are exchanging because the item is faulty, damaged or not what you ordered, we cover postage both ways. For a change-of-mind exchange, you pay to send the original item back and we cover sending the replacement.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the funds. If more than 15 business days have passed since we approved your return, contact us at contact@norvik.com.au
Contact
Norvik Pty Ltd
Level 36, Gateway, 1 Macquarie Place, Sydney, NSW, 2000, Australia
Email: contact@norvik.com.au
Phone: +61 2 8051 3073
Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST)
Contact form: https://norviktechnology.com/pages/contact