Terms of service

Terms of Service

Last updated: 12 September 2026

OVERVIEW

This website is operated by Norvik Pty Ltd. Throughout the site, the terms "we", "us" and "our" refer to Norvik Pty Ltd, trading as Norvik. Norvik operates this store and website, including all related information, content, features, tools, products and services (the "Services"). Norvik is powered by Shopify, which enables us to provide the Services to you.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services. These Terms apply to all users of the site.

Our other policies form part of these Terms:
Privacy Policy — https://norviktechnology.com/policies/privacy-policy
Shipping Policy — https://norviktechnology.com/policies/shipping-policy
Refund and Return Policy — https://norviktechnology.com/policies/refund-policy
Billing Terms and Conditions — https://norviktechnology.com/pages/billing-terms-conditions
Contact — https://norviktechnology.com/pages/contact

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or territory of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services you may be asked to provide information such as your email address and billing, payment and shipping details. You represent and warrant that all information you provide is correct, current and complete.

You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign or license your account to any other person.

You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction in the use of the Services.

SECTION 2 - OUR PRODUCTS

Norvik is an online retailer. We source the dashcam products we sell (the Norvik Lite, Norvik Go, Norvik Pro and Norvik Ultra) from third-party suppliers. We do not manufacture them.

We have made every effort to represent our products accurately. Colours and product appearance may differ from how they appear on your screen due to your device settings, screen resolution and configuration. We do not warrant that the appearance of any product will be identical to how it is rendered in our online store.

All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any product we offer to any person, geographic region or jurisdiction.

SECTION 3 - ORDERS

When you place an order you are making an offer to purchase. Norvik reserves the right to accept or decline your order at its discretion. Your order is not accepted until Norvik confirms acceptance, and we must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests once an order has entered handling. If we decline, change or cancel an order we will attempt to notify you using the email address, billing address or phone number provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance with our Refund and Return Policy, which provides a 30-day return window from the date your order arrives.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or unauthorised export.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed and will be set out in your order confirmation email.

All prices are displayed in Australian Dollars (AUD). The price shown on the product page is the total amount payable: shipping within Australia is free, and no additional taxes, surcharges or handling fees are added at checkout.

The payment methods we accept are Visa, Mastercard, American Express, UnionPay, JCB, PayPal, Afterpay, Shop Pay, Apple Pay and Google Pay. Full details are in our Billing Terms and Conditions.

You agree to provide current, complete and accurate purchase, payment and account information, and to update it promptly so that we can complete your transactions and contact you as needed. You represent and warrant that the payment information you provide is true and complete, that you are authorised to use that payment method, and that you will pay the charges incurred at the posted prices.

SECTION 5 - SHIPPING AND DELIVERY

We ship to Australian addresses only. All orders are subject to our Shipping Policy: 1–2 business days handling (Monday to Friday), followed by 5–8 business days transit (Monday to Friday), for an estimated total of 6–10 business days. Shipping is free Australia-wide with no minimum spend.

Delivery times are estimates only and are not guaranteed. We are not liable for shipping delays caused by third-party carriers or events outside our reasonable control. Once we transfer products to the carrier, title and risk of loss pass to you, subject to your rights under the Australian Consumer Law.

SECTION 6 - LIMITATION OF LIABILITY (DASHCAM USAGE)

Norvik Pty Ltd supplies dashcam hardware. By purchasing our products you acknowledge and agree to the following, subject always to the Australian Consumer Law:

Installation: Norvik is not liable for damage to your vehicle, interior or electrical systems resulting from improper installation.

Data: We do not guarantee that every incident will be recorded. We are not liable for loss of data or failure to record footage due to memory card errors, power failure or device malfunction.

Safe operation: The driver is responsible for ensuring the device does not obstruct their view and is used in compliance with local traffic laws and applicable privacy laws, including any laws governing the recording of passengers.

SECTION 7 - INTELLECTUAL PROPERTY

Our Services, including our trademarks, brand name, text, displays, images, graphics, video and audio, and the design, selection and arrangement of them, are owned by Norvik Pty Ltd, its affiliates or its licensors, and are protected by Australian and foreign intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish or transmit any material on the Services without our prior written consent.

SECTION 8 - THIRD-PARTY TOOLS AND LINKS

You may be given access to third-party tools which we neither monitor nor control. Such tools are provided "as is" and "as available" without warranties of any kind and without endorsement. Any use of them is at your own risk and discretion.

The Services may contain hyperlinks to websites operated by third parties. We are not responsible for examining or evaluating their content or accuracy, and we are not liable for any harm relating to your access of them. Complaints regarding third-party products and services should be directed to the third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Norvik is powered by Shopify, which enables us to provide the Services to you. Any sales and purchases you make in our store are made directly with Norvik Pty Ltd. You acknowledge that Shopify is not responsible for any aspect of any sale between you and Norvik.

SECTION 10 - PRIVACY

All personal information we collect through the Services is subject to our Privacy Policy. Because the Services are hosted by Shopify, Shopify also collects and processes personal information about your access to and use of the Services.

SECTION 11 - FEEDBACK AND PRODUCT REVIEWS

If you submit any ideas, suggestions, feedback, reviews or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback for any purpose. You represent and warrant that you own or have all necessary rights to the Feedback and that it complies with these Terms. We will not alter the substance of a published review, and we will not publish a review that was not genuinely submitted by a customer.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information in the Services containing typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability. We reserve the right to correct any errors and to change or update information, or cancel orders if any information is inaccurate, at any time without prior notice, including after you have submitted your order.

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not use the Services: for any unlawful or malicious purpose; to violate any laws or regulations; to infringe intellectual property rights; to harass, abuse, defame or intimidate any person; to transmit false or misleading information; to upload viruses or malicious code; or to scrape, crawl or collect the personal information of others.

SECTION 14 - TERMINATION

We may terminate this agreement or your access to the Services at our discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

SECTION 15 - CONSUMER GUARANTEES AND DISCLAIMER OF WARRANTIES

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010) or any other applicable law that cannot be excluded, restricted or modified by agreement. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Every Norvik dashcam also carries a 12-month warranty against defects in materials and workmanship. That warranty is in addition to, and does not limit, your rights under the Australian Consumer Law.

Except as expressly stated by Norvik or required under the Australian Consumer Law, the Services and all products offered through the Services are provided "as is" and "as available".

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, and subject to Section 15 and the Australian Consumer Law, in no case shall Norvik Pty Ltd, our directors, officers, employees, affiliates, agents, contractors or suppliers be liable for any indirect, incidental, punitive, special or consequential damages of any kind, including lost profits, lost revenue or loss of data, arising from your use of the Services or any products purchased through them.

SECTION 17 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Norvik Pty Ltd, Shopify, and our affiliates, officers, directors, employees, agents and suppliers from any claims, liabilities, damages or costs (including legal fees) arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

SECTION 18 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms.

SECTION 19 - GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of New South Wales, Australia. You and Norvik submit to the exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia.

SECTION 20 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates to our website. Your continued use of the Services following the posting of changes constitutes acceptance of those changes.

SECTION 21 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to contact@norvik.com.au

Norvik Pty Ltd
Address: Level 36, Gateway, 1 Macquarie Place, Sydney, NSW, 2000, Australia
Email: contact@norvik.com.au
Phone: +61 2 8051 3073
Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST). Closed Saturday and Sunday.
Response time: we aim to reply to all enquiries within 1–2 business days.
Contact form: https://norviktechnology.com/pages/contact