Frequently Asked Questions

Which Norvik dashcam model is right for me?

Norvik Lite: Single 4K front-facing camera. Built for essential front-road protection and dispute defence.

Norvik Go: Dual 4K front and rear camera system. Designed to protect against tailgating, sudden cut-offs, and rear-end collisions.

Norvik Pro: 3-channel system featuring 4K front, 1080P rear, and an infrared interior cabin camera. Suited to rideshare drivers, family road trips, and passenger cabin monitoring.

Norvik Ultra: 4-channel system with front, rear and lateral side lenses for coverage against side impacts, parking dings, and hit-and-runs.

Do Norvik dashcams record when my vehicle is turned off?

Only when the camera is hardwired to your vehicle's fuse box using a compatible hardwire kit, which is sold separately and is not included in the box. Once hardwired, low-voltage power detection allows the camera to stay on standby in parking mode and record if motion or physical contact is detected. Without a hardwire kit, the camera records only while the vehicle is running.

How do I view, save, and download video footage?

Every Norvik dashcam has built-in Wi-Fi. Download the companion mobile app for your model (the Viidure app for the Pro and Ultra) on iOS or Android to view live streams, change settings, and transfer clips to your phone.

Is a memory card included?

No. A microSD card is not included and is required for the camera to record. We recommend a high-endurance card rated for continuous video recording.

How does loop recording work, and will my memory card get full?

Loop recording saves footage in short segments. When the card reaches capacity, the system overwrites the oldest unlocked files. Footage from an impact detected by the G-sensor is locked into a separate folder so it is not overwritten.

How much does shipping cost within Australia?

Shipping is free on all orders shipped within Australia, with no minimum order value. We currently ship to Australian addresses only.

How long will it take for my order to arrive?

Order handling takes 1–2 business days (Monday to Friday). Transit then takes a further 5–8 business days (Monday to Friday). Total estimated delivery time is 6 to 10 business days. Orders placed after 2:00 PM (AEST) begin handling the next business day. These are estimates, not guarantees, and can vary with carrier and regional factors.

How can I track my package after ordering?

Once your order ships you will receive an email containing your tracking number and carrier details. You can also track your order on our Order Tracking page.

What is Norvik's return policy if I change my mind?

You have 30 days from the day your order arrives to request a return. Contact us first at contact@norvik.com.au. Items must be unused, in their original packaging, and include all hardware, cables and manuals. There is no restocking fee. For change-of-mind returns you cover the cost of return shipping. Approved refunds are issued to your original payment method within 10 business days of approval. Full details are in our Refund Policy.

What should I do if my package arrives damaged or faulty?

Contact us at contact@norvik.com.au with your order number and photos or video of the issue. We will arrange a replacement or a refund at no cost to you, including return shipping. Nothing in our policies limits your rights under the Australian Consumer Law, which applies regardless of how long after delivery a fault appears.

Is there a warranty?

Yes. Every Norvik dashcam includes a 12-month warranty covering defects in materials and workmanship. This is in addition to your rights under the Australian Consumer Law.

How can I contact the Norvik customer care team?

You can reach us through the form on our Contact page or using the details below:

Business name: Norvik Pty Ltd

Address: Level 36, Gateway, 1 Macquarie Place, Sydney, NSW, 2000, Australia

Email: contact@norvik.com.au

Phone: +61 2 8051 3073

Support hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST). Closed Saturday and Sunday.

We aim to respond to all customer enquiries within 1–2 business days.