Shipping policy

Shipping Policy

At Norvik we ship to Australian addresses only. Below are the details of our shipping operations.

1. Order handling time
All orders are prepared for dispatch within 1–2 business days (Monday to Friday). Orders placed after 2:00 PM (AEST) begin handling on the next business day. Orders are not handled or shipped on weekends or Australian public holidays. You will receive a notification email as soon as your order has shipped.

2. Shipping rates
Shipping is free on all orders within Australia, with no minimum spend. The price shown on the product page is the total amount payable — no additional taxes, surcharges or handling fees are added at checkout.

3. Transit time
Standard delivery takes 5–8 business days (Monday to Friday) from the date of dispatch.

4. Total estimated delivery time
6–10 business days from the day you order. Delivery times are estimates, not guarantees, and can vary with your location, carrier performance and seasonal volume.

5. Tracking your order
Once your order has shipped you will receive a confirmation email containing your tracking number and carrier details. You can also track your order at https://norviktechnology.com/apps/track123

6. Shipping delays
Delays can occur with remote delivery locations or during seasonal peaks. We will keep you updated by email if there is a problem with your shipment. If your order has not arrived within 15 business days, contact us and we will investigate with the carrier.

7. Incorrect addresses
Please check your shipping address at checkout. Norvik is not responsible for non-delivery caused by an incorrect address supplied at checkout. If a package is returned to us for that reason we will contact you to arrange re-shipment at your cost.

Contact
Norvik Pty Ltd
Level 36, Gateway, 1 Macquarie Place, Sydney, NSW, 2000, Australia
Email: contact@norvik.com.au
Phone: +61 2 8051 3073
Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST)
Contact form: https://norviktechnology.com/pages/contact